Welcome aboard Andrew Kimmance

Andrew Kimmance

Andrew Kimmance – Interim Director

There have been some staff changes recently at Old Oak Housing and we welcome on board Andrew Kimmance who has become our Interim Director.

David Leach the former Director has moved onto pastures new and until Old Oak board have had time to consider all their options for keeping Old Oak Housing moving forward, Andrew has stepped in.

He comes with significant experience of managing a local housing association as he is currently the Director of Charlton which is another subsidiary of Family Mosaic. Welcome on board Andrew.


Drivers Needed – William Wilberforce Trust

The William Wilberforce Trust is seeking volunteer drivers to join our 16 week employability programme.  Criteria for WWT Warehouse Drivers:

  • Ages 25 or older.
  • Have held a full UK driving licence for at least 12 months.. 
  • Have driven in the last 2 years, ideally in London.  Ideal candidates would have driven vans and larger but is not essential. 

For more information contact

Tel: 020 7052 0369
Email: referrals@williamwilberforcetrust.org.uk

Drivers needed!!-page-001

William Wilberforce Employability Programme Is Now Accepting Applications

WWT are now accepting applications for its new intake of volunteers for its 16 week employability programme to start on 10 March 2014.

About the Programme:

This is a 3 day per week work placement in our furniture re-use warehouse in Brentford and is open to any client with barriers to employment and those struggling to find paid work.

What is the purpose of the programme:

The purpose is to give the individual a meaningful period of work experience, so as to better their chances of employment upon leaving the programme. It will allow them to fill in any gap on a CV, to gain more up to date skills and renewed confidence in the workplace, and provide them with a good letter of reference at the end of the 4 month period.

Who can join the scheme?

Anyone who is available and interested in working 3 days per week as a Warehouse Assistant and who can travel to Brentford.  The individual needs to be in accommodation (temporary or permanent) and in recovery from any addiction (if applies). 

What will they do?

Within a team of 30 staff and volunteers the work will comprise of the following duties:

  • Van Driving for collections and deliveries
  •  Loading furniture on and off vans
  • Logging details onto a computer
  • Pricing and cash handling
  •  Minor refurbishment of furniture
  • Telephone and administrative work
  • Warehouse visits
  • Cleaning and maintenance duties
  • (Individuals will only be assigned such tasks as they are able to handle)

How do I refer a client? 

Please discuss the job description with your client and if they are interested, send the completed referral form attached to referrals@williamwilberforcetrust.org.uk with a few lines of information.  We will have a brief telephone interview with them and then invite them to the warehouse for a face to face interview.

Shared Ownership – Moving on Up

Housing ladder P3Do you dream of owning your own home but worry that you’ll never save enough to get a mortgage? Or maybe you think the idea too far-fetched. With shared ownership, it could be possible.

Shared ownership is a low-cost way to take your first step on the property ladder.

It works by letting you buy a share in a property while paying a subsidised rent to us on the share we hold. Over time you can gradually buy out our share, so ultimately you could own it outright.

The size of your first share in the property will depend on what you can afford to pay for with savings and a mortgage. You could buy as little as a 30% share to start with, or as much as 75%.

You will have to budget for monthly repayments on your mortgage, for rental payments to us, and for normal household running expenses and repairs.

Most shared ownership properties have a 125-year lease which gives you broadly similar rights and responsibilities to that of someone who owns their home outright.

Why buy a shared ownership home?

  • A home in a prime location with good transport links
  • A much smaller deposit than you would need if taking out a full mortgage
  • White goods like the fridge and washing machine are part of the deal, along with excellent built-in fittings
  • Instead of spending money on rent, you part-own a home and can save for a bigger share.

Who can buy using shared ownership?

Your income

  • In london your total household income must be under £66,000 a year for a one or two bedroom home or no more than £80,000 for a family-sized home (three or more bedrooms)
  • Outside london, your total household income must be £60,000 or less

New household

  • You should either be a first time buyer or a newly formed household, for example starting again after a relationship break-up

Your finances

  • You must be able to buy, at least, the minimum share on offer
  • You must pass a financial assessment.
  • You must have a good credit history
  • You will need £4,000 to cover the cost of buying. This sum will include solicitors’ fees, mortgage arrangement fees, moving costs, etc
  • You will need extra funds to put down a deposit. this will reflect the cost of the share you buy, your mortgage lender’s requirements and your credit rating.
  • You must be employed, self-employed or otherwise able to show you can afford to pay for home ownership in the long term. Student loans, bursaries and similar are not accepted. Housing benefit will not cover mortgage payments.

How do we choose who gets priority?

We give priority to anyone giving up a housing association or council tenancy and people in the armed forces.

Other priorities vary by borough, set by the local council or written into planning conditions. typically, people living or working in the borough will get priority.

Family size and location and your current housing situation are also important factors as is the outcome of a financial interview and identity checks.

Freelancer Lesley, now 60, was renting in Highbury and house-hunting locally but knew she couldn’t afford to buy on the open market. She was delighted to find that she could afford to buy through our shared ownership scheme.

Lesley has taken a 35% share, valued at £98,000, of a one-bedroom flat in a popular part of Islington. the flat’s full market value is £280,000.

Lesley says: ‘Because of my age and working freelance, I was certain I wouldn’t qualify. The sales team recommended a broker and solicitor who were patient and helpful.

‘It took six months but the team was really supportive in getting my application approved, which could have been very difficult on my own.

‘Shared ownership has given me freedom to enjoy life without a large mortgage payment each month. I feel so lucky living in the area I love but at an affordable price.’

How to apply for shared ownership

At Family Mosaic, we have been able to help people in very different situations buy through shared ownership – young or old, in full-time work or freelancing, living on their own or moving in with family. All had just one thing in common – they couldn’t afford to buy on the open market.

Step 1 Find a property or housing development that you like using the search options on our sales website www.familymosaicsales.co.uk

Step 2 During office hours, call us on 020 7089 1315 or contact us online.

If you are interested in properties in Essex, you must first register your details with the local Homebuy agent.

To find out if you qualify for shared ownership, call us on 020 7089 1315 or visit www.familymosaicsales.co.uk where you can download your guide to shared ownership for free.

Customer Care Line delays – We are Sorry


CarelineP2Back in August our customer care line took on responsibility for answering your repairs calls. These calls had been handled by our repairs contractors.

Family Mosaic has 24,000 properties so this was a huge task to take on. But we did it because, even if it may not seem like it now, we think in the long term you’ll get a better service.

We prepared for the change by recruiting and training a lot of new staff, starting in May this year. There was a lot to learn for new and existing staff. All had to get to understand some complex repairs and maintenance issues. They also had to get to grips with a new IT system.

The volume of repairs we have since had reported by telephone and by email has far exceeded our expectations. As a result, our call waiting times have suffered. We are making the situation better by taking on extra staff, improving our IT systems and learning much more about repairs matters.

We are truly sorry for any inconvenience the delays over these past few months have caused. We would like to thank you all for your patience during these frustrating times. We want to reassure you that we are doing all we can to cut call waiting times and are confident you will see a steady improvement.

When’s Best To Call

Our call centre is open from 8am to 8pm Monday to Friday and also 9am to 1pm on Saturday. Early mornings, especially Mondays, continue to be extremely busy. If the repair you are calling about is not an emergency it is best to avoid these times.