Support for residents

Could you do with a bit of extra support?

There are various services available to help you better manage your home and your life.

Housing support

The Housing Support Service is a free, short term visiting service for Hammersmith & Fulham residents aged over 16 years or over who are having difficulties managing their home and staying independent in the community.

The service can help you improve your skills and confidence to take control of your life and make your own decisions.

Depending upon your needs, the support can include:

  • Managing your money and your budget
  • Sorting out your bills, benefits and shopping
  • Settling you into a new home
  • Signposting you to other services
  • With repairs and sorting out rent and other tenancy issues
  • Arranging and attending appointments and meetings
  • Filling in forms and writing letters
  • Developing life skills such as cooking and cleaning
  • Keeping you in contact with friends and family
  • Engaging you with leisure, skills and employment opportunities

The Housing Floating Support service is available to residents living in any type of accommodation in the borough, including home owners.

You can find more information on how the Housing Support Service can help you by visiting its information page. To make a referral for yourself or someone you know, please contact the service on 020 8753 1437.

Councillor surgeries

Come along to one of our Councillor surgeries to meet your local representatives and raise any issues or concerns.

The surgeries are informal, open sessions that take place on the 2nd Saturday of each month between 11.00 am – 12.00 pm at the Old Oak Centre.

The borough of Hammersmith & Fulham is divided into 16 wards. Each one is represented by up to three Councillors, bringing the total number of borough Councillors to 46. An election is held every four years.

Cuppa with a Copper

Our Cuppa with a Copper events are informal drop-in sessions, where residents can meet their local Safer Neighbourhoods Police Officer, find out about crime in the area, obtain crime prevention advice and ask questions. It’s a great opportunity for residents to tell officers about any issues or concerns they have.

The next Cuppa with a Copper dates can be found on our News page. They are held about once a fortnight, in the daytime or evening, as we realise that our residents are available at different times of day.

More resources

There are numerous organisations, services and resources in Hammersmith & Fulham that can offer you support and advice on a wide range of matters.
Useful contact information of local organisations and resources

Acorn Pre-school
020 8811 1431

Age UK Shopping Service

Age Well
0845 839 7912

Check A Trade

Citizen’s Advice Bureau
0845 458 2515 /

Community Champions


Family Information Service
0845 313 3933 /

Furnish Community Furniture Store

Hammersmith & Fulham Credit Union
0207 471 2620

Hammersmith & Fulham Council
020 8748 3020 /

Hammersmith & Fulham Social Services
020 8753 5456

Housing Benefit
0845 803 1020

Job Centre Plus

Macbeth Centre – Adult Learning
020 8846 9090

Money Saving Expert

Money Supermarket

National Grid/Transco
0800 111 999

Nucleus Advice

Old Oak Children’s & Community Centre

Old Oak Primary School
020 87437629

Safer Neighbourhood Team
0208 246 2747 or 07843 291 096


Tickle Tums Day Nursery
020 8383 3418

White City Health Clinic
020 8846 6464

Work Zone Online


Improving homes and the environment, creating healthy communities where all residents can thrive


Improving homes and the environment, creating healthy communities where all residents can thrive